Frequently Asked Questions

It’s a way of adding some sparkle to the world of online gift-giving. Giftie is a way to digitally wrap presents that you’ve chosen in online stores. Your friend can then unwrap them using their smartphone or laptop. After they’ve unwrapped, Giftie can help your friend to alter their present without having an awkward conversation about how you’ve chosen the wrong size or colour. The delivery of their physical gift is then triggered. This means you’ll never have to worry about giving the wrong gift ever again!

There are many terrific reasons to wrap with Giftie…

  • To add sparkle and personalise your online gift giving in a new way.
  • It’s perfect for last-minute gift giving. You can wrap and send within minutes to make sure your friend gets their gift on time!
  • It’s perfect for friends that are difficult to buy for – with Giftie, they can alter the size, colour and style of their gift, or even exchange for a voucher, dependant on the store.
  • Giftie makes things flexible – your friend can choose or amend where and when they have their physical gift delivered. Ah! Making it so easy!

Choose a gift as usual on the retailer’s website. Then press the Giftie wrap button on either the shopping cart or shipping page of the website. After you’ve bought the present, we’ll take you through to Giftie to wrap it up.

About 2 mins. We ask for your email, your friends email or mobile number, you can add a message, a photo, set the date, we’ve made it really easy.

You don’t need to worry!

If you’ve picked the wrong gift, the wrong size or colour your friend can take care of that. We let them make the changes they need, after they’ve unwrapped their Giftie.

If you know your friend might want to alter their present, and they have to have it by a certain date; make sure you send their Giftie in advance. That way they can make any changes to their gift and still get it delivered in time.

Giftie is perfect for your friend! If you’ve picked the wrong gift, the wrong size or colour your friend can take care of that. We let them make the changes they want, after they’ve unwrapped their Giftie.

If you know your friend might want to alter their present, and they have to have it by a certain date; make sure you send their Giftie in advance. That way they can make any changes to their gift and still get it delivered in time.

No problem! Go to our participating retailers and select a gift. Wrap it, personalise it and then send it immediately. It’ll arrive within minutes to your friend’s smart phone or laptop.

Please contact the retailer where you bought your gift, they will be able to help.

Don’t worry. We know what it’s like sifting through emails or text message, that’s why we always send your friend several reminders prompting them to open their gift. We’ll also remind you to tell your friend to check their email!

When you wrap up with Giftie, we ask for your friend’s email address and we send them an email or text. They then click and instantly their Giftie personalised gift wrapping appears on screen. They unwrap, the gift is revealed and they can then make changes to the gift, prior to shipping. 

Your friend confirms the delivery address and date after they’ve unwrapped their Giftie. You can select either next day delivery or 3-5 days deliver period when purchasing your gift.

We have many different unwrapping experiences. Some of our wrappers are mini games and others have music and virtual gift-wrapping paper to tear away on a smartphone or tablet. We have preview videos for each wrapper so you can see how it’ll look for your friend. When they’ve unwrapped, they’ll see an image of the gift you’ve selected for them.

These things happen. All they need to do is return the item to the retailer, just like they normally would. The retailer will have included a gift receipt for them to use.

We ask for your email address when your wrapping your present. After your friend has unwrapped their Giftie, we’ll ask them to write a thank you card. If your friend is a bit naughty and doesn’t write a thank you card, we’ll send you one anyway, so you know your Giftie has arrived.

Yes. And they can also unwrap on a tablet, mobile or laptop. Giftie is  designed for your friends to unwrap presents on any smart device. 

And, once they’ve unwrapped they can go back to their Giftie account and re-play the unwrapping experience. They can’t change the gift or get another one delivered, but they can re-play your wonderful gift wrap again, and again.

Yes. Any details entered into a wrapper are securely stored and never shared with any third parties.